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Knowledge Management Lessons Learned

Author: Michael E.D. Koenig T. Kanti Srikantaiah

Rs. 1695

Additional information

ISBN 8170005256
Year of Publication 2008
Binding HardBound
Pages
Edition
Language English
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The editorial team of Michael E.D.Koenig and  T. Kanti Srikantaiah
follow up their groundbreaking Knowledge Management for the Information
Professional (2000) with this important book,. While the earlier work offered an
introduction to KM, providing definitions and promoting a vital interaction
between the business and information communities, Knowledge Management Lessons
Learned surveys recent applications and innovations, Through the experiences and
analyses of more than 30 experts, the book demonstrates KM in practice,
revealing what has been learned, what works, and what doesn't Practitioners
describe projects undertaken by organizations at the forefront of KM, and
implementation, cost analysis education and training, content management
communities of practice, competitive intelligence, and more


Introduction


Acknowledgements


The Road Map ----A Thematic Guide to Knowledge Management Lesson Learned


Introductory Chapters


Chapter 1: Three Stages of Knowledge Management -------Michael E. D. Koenig,
Long Island University T. Kanti Srikantaiah, Dominican University


Chapter 2 : Knowledge Management: Birth of a Discipline ------Leonard J.
Ponzi, IBM


Part I : Strategy and Implementation


Introduction Notes


Chapter 3 : Knowledge Management in Action; Nine Lessons Learned-------Tom
Short, IBM Richard C.Azzarello, Reality Consulting , Inc.


Chapter 4 : Critical Success Factors of Knowledge Management ----------Farida
Hasanali, American Productivity & Quality Center


Chapter 5 : Successfully Implementing Knowledge Management: Lessons Learned
and Best Practices-----Cindy Hubert, American Productivity & Quality Center,
Carla O'Dell, American Productivity & Quality Center


Chapter 6: Knowledge Management Strategy: Codification Versus Personalization
( A False Dichotomy)----Michael E.D. Koenig, Long Island University


Chapter 7: Why Knowledge Management Systems Fail: Enablers and Constraints of
Knowledge Management in Human


Enterprises----- Yogesh Malhotra, Syracuse University


Chapter 8 : Knowledge Management and Research on Research: What Has Been
Learned?---------Michael E. D. Koenig, Long Island University


Part II: Cost Analysis


Introduction Notes


Chapter 9 : Knowledge Return on Investment----Timothy W. Powell, The
Knowledge Agency


Chapter 10: Time Saved: Not a Politic Justification for Knowledge Management
----Michael E. D.Koenig, Long Island University


Part III: Knowledge Management applications Content Management


Introductory Notes


Chapter 11: A Note on Content Management and Knowledge Management --------T.
Kanti Srikantaiah, Dominican University


Chapter 12 : Content Management: Role and Reality ----Stephen E. Arnold,
Information  and Online Systems Consultant


Chapter 13 : XML: Data Infrastructure for Knowledge Management-------- H.
Frank Cervone, Northwestern University Darlene Fichter, University of
Saskatchewan


Chapter 14 : The Semantic Web and an Introduction to Resource Description
framework --------Thomas Krichel, Long Island University


Chapter 15: Designing an Information Architecture to Support Knowledge
Management ----Denise A. D. Bedford, The World Band Group


Chapter 16: The Knowledge  Matrix: A Proposed Taxonomy for Enterprise
Knowledge------Timothy W. Powell, The Knowledge Agency


Chapter 17. Knowledge Management and Text Mining: Overview and Case Study
-------Hsinchun Chen, University of Arizona


Chapter 18: A Win-Win Situation: Knowledge Management and the Institutional
Archives---------Gregory S. Hunter, Long Island University


Part IV : Knowledge Management Applications Communities of Practice


Introductory Notes


Chapter 19: Alive with the  Fire of Shared understanding: Implementing
Knowledge Management in the Department of the Navy ---Alex Bennet, Mountain
Quest Institute


Chapter 20: Three Critical Role for Knowledge Management Workspaces:
Moderators, Thought Leaders, and Managers---Mary Durham, Genzyme Corporation


Chapter 21: Lessons from five-Plus Years of Knowledge Management ------Jack
Borbely, Towers Perrin


Chapter 22: Knowledge Management at the U. S. Department of Labor: A Case
Study of Implementing Knowledge Management ------Roland G. Droitsch, U. S.
Department of Labor


Chapter 23:  Knowledge Management at Caterpillar ------Reed Stuedemann,
Caterpillar University


Chapter 24: Historical and Contemporary Perspectives on Knowledge Management
and a Look at the Knowledge-Sharing Initiative at the World Bank------ T. Kanti 
Srikantaiah, Dominican University


Chapter 25: Interpersonal Knowledge and Organizational Foresight: The Case of
Online Partnership in Micro -Organizations----Elisabeth Davenport, Napier
University


Part V: Knowledge Management Applications Competitive Intelligence


Introductory Notes


Chapter 26: The Role of Corporate Intelligence Gathering in the Modern
Business Decision-Making process----Gary D. Maag, Proactive Worldwide, Inc. ,
Jeffrey A. flint, Proactive Worldwide, Inc.


Chapter 27: Using Competitive Intelligence to Improve Knowledge Management
Katherine m. Shelfer, Drexel Univrsity


Chapter 28: Integrating Knowledge Management  and Competitive
Intelligence; Integrating Offense and Defense------Steva Barth, Editor and
Publisher, Knowledge Management magazine and 2002 Visiting Scholar, Harvard
University Graduate School of Education


Part VI: Education  and Training --Organizational Learning


Introductory Notes


Chapter 29: Knowledge Management and User Education: The unrecognized
Achilles' Heel-------- Michael E. D. Koenig, Long Island University


Chapter 30. Training and Education in Knowledge Management ----------T. Kanti
Srikantaiah, Dominican University


Chapter 31: Learning and the Knowledge Worker ------------David H. Bennet,
Mountain Quest Institute


Chapter 32: Incentives and Techniques for the Promotion of Knowledge
Sharing--------Ruth A. Palmquist, Dominican University


Bibliography


Knowledge Management Lessons Learned: A Brief Bibliography--------Paul
Burden, Devry University


About the Contributors


Index



Michael E.D. Koenig  is currently dean and Professor at the College of
Information and Computer Science and , simultaneously, dean and professor in the
Palmer School of Library and Information Science at Long Island University. His
career  has included both senior management positions in the information
industry and academic postings, including: manger of information services for
Pfizer Research; director of development at the Institute for Scientific
Information; vice president, North America, at Swets and Zeitlinger; vice
president, data management, at Trade net; associate professor at Columbia
University; and dean and professor at Dominican University.  Koenig
obtained hisPh. D. in information science from Drexel University. His M. B.A. in
mathematical methods and computers and his M. S. in library and information
science are from the University of Chicago; and his undergraduate degree,
psychology and physics, is from Yale University. A Fulbright scholar in
Argentina, he is the author of more than  100 professional and scholarly
articles, a member of the editorial board of more  a dozen journals, and
past president of the International Society for Scientometrics and Information.
Koenig can be contacted at:
michael.koenig@liu.edu


Taverekere (Kanti) Srikantaiah, director of the Center for KM at Dominican
University Joined the Dominican faculty in 1997 as an associate professor. He
teaches graduate courses  in the Graduate School of Library an Information
Science (GSLIS) and also cross-disciplined courses with the School of Business
(GSB) at Dominican University. Before joining Dominican, Srikantaiah had a
distinguished career at the World Band headquarters in Washington DC and also at
the World Bank's field offices in Africa and Asia) where he headed varied and
important assignments in the area of information management. Srikantaiah
received his B.S. in chemistry from the University of Mysore; M. S. in geology
firm the Karnataka University; M. S. I. S. in library  and information
science from the University of Southern California; M. P. A. in Public
administration from the University of southern California; and  Ph. D. in
library and information science from the university of southern California. He
worked at the Library of Congress as an area specialist, and taught at
California State University as an associate professor. He has also taught for
many years as an adjunct faculty member at the Catholic University of America in
Washington DC. Srikantaiah's specialization includes: Systems analysis ,
Taxonomies, information policy, and KM. Among others, his research output covers
several research studies and project reports at the World Band and articles and
presentations at  the International Federation of  Library 
Associations (IFLA) and similar international organizations. He was the chief
editor, with Michael E. D. Koenig, of Knowledge Management for the Information
Professional (InformationToday,Inc.) as part of the ASIS monograph series. He
has also published two other prominent books: one on systems analysis and the
other on quantitative research methods. Srikantaiah can be contacted at: srikant
@email.dom.edu   



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