Today, every organization,
profit or non-profit, is working to meet the guidelines and standards to
qualify their products/services as “Quality” by the society. Libraries
are no exception to it. They work to satisfy the information needs of their
users at the right time. For this, they have to devise new services through
exploitation of information and communication technological tools, evaluate
their services and renew their services based on user’s feedback. There
are some specifications which a library can adopt to provide services that
could be tagged as “Quality” by their users. It seems important, then that the
library professionals and administrators should be aware of the concept
“Quality” and “Total Quality Management” as well as the international standards
available.
This work
explains the various aspects of Quality and Total Quality Management from the
perspective of a library professional. It characterizes a Quality System
for libraries based on ISO 9001, an international standard for quality
assurance system, for the libraries. Some exercises are included after each
chapter for readers to evaluate themselves. A comprehensive bibliography
and glossary is also included in the end.
Dr. SnehaTripathi
is working as Assistant Librarian at Central Library, Banaras Hindu University.
She has attained her professional expertise from the prestigious institutes
like Documentation Research and Training Center, ISI and Banaras Hindu
University. She has 9 years of professional experience and holds a doctorate
degree in MIRS.
Dr. Tripathi
is VLIR-UOS scholar and has 12 national and 3 international publications to her
credit. Her research interest includes library automation, digital libraries
and library management.
Dr.
AdityaTripathi is Associate Professor in the Department of Library and
Information Science, Banaras Hindu University, Varanasi. He has been teaching
in the Department for last 12 years. He has done his Associateship in
Documentation & Information Science (ADIS) from Documentation Research and
Training Centre (DRTC), Indian Statistical Institute, Bangalore and Doctorate
from Pune University, Pune. His
areas of interest are digitization, digital libraries, digital preservation,
information retrieval system, quality assurance to libraries etc. He has more
than 50 research publications in various national and internationals journals
and conferences and five books to his credit. He has contributed several
chapters in M.Lib.I.Sc, B.Lib.ISc and PGDLAN course of Indira Gandhi National Open
University (IGNOU), New Delhi. He has traveled widely across India and abroad
as resources person to several conferences, seminars and workshops. He has been
awarded as Best Young Teacher by Indian Association of Special Libraries and
Information Centres (IASLIC).
