Qulity Management In Libraries

Preface
PART 1 : Quality Management and Its Contents for Libraries
1. Understanding the Essentials of Total Quality Management (TQM) in Academic Settings
Introduction
Defining Total Quality Management (TQM)
Characteristics of TQM
Understanding total Quality ---The 5 Ps
Need for TQM in Academic Libraries
Benefit of TQM for Academic Libraries
Barriers for TQM Implementation
Conclusion
2. Essence of TQM for Library and Information Services
Introduction
Total Quality Management
As of Quality In Libraries
Cs of TQM
Cs of Customer Service
L of TQM
M of TQM
Ps of Total Quality In Libraries
Ps of TQM
S Keys of Kaizen and their Implications for Libraries
Ts of TQM
Conclusion
References
3. Total Quality Management (TQM) in Academic Libraries : A Conceptual Framework
Introduction
Objectives, Principles and Elements of TQM
Conclusion
References
Suggested Readings
4. Managing Quality In University Libraries For Sustainable Library Management
Introduction
Sustainable Development
Sustainable Quality
What Quality
Library Service Quality Dimensions
Understanding Quality and Similar Earlier Terms for Quality in University Libraries
Quality and Effectiveness
Efficiency, Effectiveness and Quality
Quality and Performance Measurement
Quality and Satisfaction
Quality in Higher Education,
Measuring, Improving and Managing Quality in University Libraries
Main Elements of TQM for Libraries
Implementing TQM
Conclusion
Reference
5. TQM for Library Services
Introduction
What is TQM
TQM in Service Organisation,
Library as Service Organisation
Need for Implementing TQM in Libraries
Poor Quality of Working Life
Resources
An Agenda for Implementing Tqm in Libraries
Conclusion
References
PART 2 : Quality Audit and Quality Oriented Strategies for Implementation
6. Organisation Learning and TQM in Academic Library Environment: A Case Study
Introduction
TQM and Cultural Dimension : Rewards and Recognition
TQM and Cultural Dimension : Work Culture
TQM and Cultural Dimension : Pride of Workmanship
TQM and Cultural Dimension : Education and Training
Leadership Styles : Staff Viewpoint
Conclusion
References
7. Quality Audit and Action Plans for Implementation TQM in University Libraries
Introduction
The Study
Testing of Hypotheses
8. Applications of TQM in Libraries : Some Basic Issues
Concept of Total Quality Management (TQM)
TQM In Service Organisation
Library as Service Organisation
Poor Quality of Working Life
An Agenda for implementing TQM in Libraries
Conclusion
Reference
PART 3 : Marketing and other Strategies to Survive in the New Information Environment
9. Strategies to Survive in the New Information Society
What is Information Society (IS)?
Information Management Skills
Survival in the Information Age
Concept of Global Village
Trends Towards Multimedia-based information Systems Information Infrastructure
Conclusion
References
10. Library Automation University Libraries : A Case Study of Some Selected Libraries
Introduction
Need and Importance of Library Automation
Library Automation
scope of the Study
Objectives
Methods of Data Collection [7]
Data Analysis
Initiation of Computerisation
Human Resources in Library Automation
Best of Automation
Corrective Measures
Conclusion
References
11. Information Resources Management in Libraries : Exploration and Action Plans
Introduction
Rationale, Need and Importance of Information Resource Management (IRM)
Conceptualisation of the Term Information
Resource Management
Methods
Techniques and Tools of IRM
Action Plans for Information Resources
Management in the University Libraries
Conclusion
References
12. Internet Resources and Their Quality for Libraries
Introduction
Why Internet for Libraries
Internet Resources for Libraries
Applications of Internet
Internet in India
Conclusions
References
PART 4 : Human Resources and their Management for Qualitative Library and Information Services
13. Human Resource Development for Library and Information Professionals
Introduction
Concept of (Human Resource Development) HRD Need of HRD for Library and Information Staff
HRD : An Agenda for Library and Information Staff
Conclusion
References
Further Redding
14. Empowering Library Employees with Knowledge, Skills, Dignity and Attitudes: Some Experiences, Observations and Realisations
Introduction
The Concept of Empowerment
Library Empowerment and Employee Empowerment An Important Computer Application Programm for University Libraries
Refresher Course at A.s.c., G.n.d.u., Amritsar
Vikram Sarabhai Library Ahmedabad: A Role Model Space Application Center Library Ahmedabad (Sec):
Its Role Model
Conclusion
15. Organisational Culture and Leadership Styles in Libraries: A Study
Introduction
Objectives
Scope
Methodology
Results
Conclusions
Reference
16. Changed Roles and Responsibilities of Library and Information Professionals
Introduction
Changed Information Scenario
Unsettled Issues in Information Access
Slow Adaptation of Hi-tech Environment
Conclusion
References
17. HRD Agenda For Academic Libraries in the Electronic Information Environment
Introduction
Need adn Importance for Hrd Intervention
Change Management
Scope of the Study
Sample Size of the Staff in the University Libraries
Education and Training
Organisational Learning
Reengineering
Competencies
Quality Training
Internship
Data and Information
Learning Culture
Wholesome Development
Training
Conclusion
References