THE INTRANET is among the primary landscapes in which information-based
work occurs, yet many info pros view it with equal parts skepticism and dread.
In Intranets for info Pros, editors Mary Lee Kennedy and Jane Dysart and 10
expert contributors provide a wealth of advice and support for the information
professional charged with implementing or contributing to an intranet. Leading
thinkers and practitioners contributing to Intranets for Info Pros are Angela
Abell, Cory Costanzo, Mike Crandall, Eric Hards, lan Littlejohn, Cynthia Ross
Pedersen, Avi Rappoport, Craig St. Clair, Jose Claudio Terra, and Debra
Wallce. Together with Kennedy and Dysart they demonstrate the intranet's
strategic value, describe important trends and best practices, and equip info
pros to make a key contribution to their organization's intranet success.
Intranets for Info Pros
Rs. 800
Additional information
| ISBN | 9788170005261 |
|---|---|
| Year of Publication | 2008 |
| Binding | HardBound |
| Pages | |
| Edition | |
| Language | English |
List of Figures and Tables
Foreword, by Thomas H. Davenport
Acknowledgments
Introduction
Mary Lee Kennedy
Why the Intranet?
Information Profssionals
The Challenges Information Professionals Face
Conclusion
CHAPTER 1
Current State Considerations and Future Direction of Intranets
Mary Lee Kennedy, Ian Littlejohn, and Cory Costanzo
Intranets Defined
Current State
Potential Drivers of Future Intranets
Conclusion
CHAPTER 2
Role Information Professionals Play
Mary Lee Kennedy and Angela Abell
The Marketplace
Drivers of New Roles
Intranet Trends
A Framework of Roles
Putting a Team Together
Ongoing Professional Development
Conclusion
CHAPTER 3
Implementing an Intranet that Makes Sense
Mary Lee Kinnedy
Step One: Start with the End in Mind
Step Two: Set the Scene that Supports the End
Step Three: Break It Down
Step Four: Define the Interdependencies
Step Five : Prioritize the work
Step Six: Put a Program in Place
Step Seven: End with the Beginning in Mind
Step Eight: Begin a Continuous Loop
Conclusion
CHAPTER 4
Governance Roles and Responsibilities
Mary Lee Kennedy
What is Governance and Why Does It Matter for an Intranet?
Considerations in Initiating a Governance Structure
Governance Scope, Relationships, and Timing
Governance with Partners, Allies, and Customers: How to Decide
When to Initiate a Governance Effort
The Forms of Governance
Organizational Culture and Governance
Governance Roles and Responsibilities
Conclusion
CHAPTER 5
Collaboration and Communities
Debra Wallace
Collaboration Is Not an Adjective
Elements of Collaboration
Sidebar: Addressing Inappropriate Collaboration at the University
of Manitoba
Critical Success Factors of Effective Collaboration
Sidebar: Increasing Capabilities for effective Collaboration at the IDRC
Levels of Collaboration
Potential of Collaboration
Sidebar: Chuck Close and Art of Collaboration
Defining Communities of Practice
Characteristics of Communities
Sidebar: Front and Center----Company command Builds Leadership Capacity in
the U.S. Army
Sidebar: Building Capacity with Professional Learning Communities: York
Region District School Board
Learning From Experience
Sidebar: Communispace-----Taking Communities to the Customer
Conclusion
Recommended Resources
CHAPTER 6
Content Management for Intranets
Craig St. Clair
Why Do we Need to Manage Intranet content?
Enter Content and Information Asset management
Gaining Intellectual Control Over Existing Content
Taking the Lay of the Land: User Interviews and Surveys
Taking the Lay of the Land: Content Inventories and Audits
Putting It Together: Enterprise-Wide Views and content Life Cycles
Three Models of Intranet Asset Management
Conclusion
Recommended Web Sites
CHAPTER 7
Writing for Intranets
Cynthia Ross Pedersen
Simple communication
Sidebar: Top Lessons Learned
User-Centric Writing
Intranets Differ from Public Web Sites
Online Content
Understanding Scalable Content through chocolate Cake
Size and Tone
Choosing Content Formats
Tools for Intranet Content
Solving Common Content Issues
Sidebar: Skills and Competencies for Web Writers
Sidebar" Tailoring Procedures for Call Center use Online
Legal and Compliance Content
Recommended Web Sites
CHAPTER 8
Corporate Portals and Intranets
Craig St. Clair and Jose Claudio Terra
The Concept of a Portal and a Corporate Portal
Assessing Corporate Portals: Four Perspectives
Standardization and Enterprise Suites
Looking into the Future
Conclusion
Recommended Web Sites
CHAPTER 9
Information Architecture
Mike Crandall
History
How Does Information Architecture Fit into an Intranet?
Key Components in IA
The IA Process
IA for web Sites vs. Intranets
Current Developments
Managing and Staffing for IA
Checklist for Success
Conclusion
Examples and Lessons Learned
Recommended Resources
CHAPTER 10
Intranet Search
Avi Rappoport
Why Bother with Intranet Search?
The ROI of Search
Defining the Requirements for Intranet Search
Technical and Organizational Aspects of Search Implementation
Conclusion
Recommended web Sites
CHAPTER 11
Designing the Ultimate End-user Experience: Separating Presentation and
Content
Eric Hards
Is Intranet Design Different from Internet Design?
The Design
Starting the Design
Sidebar: The Web Designer as Technologist
Conclusion
Afterword, by Mary Lee Kennedy
Bibliography
About the Contributors
About the Editors
Index